Privacy Policy

Introduction

At PropertyPilot ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property management platform.

By using PropertyPilot, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Account information (name, email address, password)
• Contact details (phone number, address)
• Payment information (processed securely through third-party providers)
• Profile preferences and settings

Property Data

• Property listings and descriptions
• Guest messages and communication history
• Booking and reservation information
• Property management system integrations (e.g., Smoobu)

Usage Information

• Platform usage analytics and patterns
• AI response interactions and feedback
• Log files and technical data
• Device and browser information

How We Use Your Information

• Provide and maintain our AI-powered property management services
• Process transactions and manage your account
• Generate automated responses to guest inquiries
• Improve our AI algorithms and service quality
• Send important updates and notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance platform features
• Comply with legal obligations and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist in platform operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted data storage and secure databases
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@propertypilot.ai or through your account settings.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

PropertyPilot is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: