Security

Our Commitment to Security

At PropertyPilot, we understand that trust is the foundation of our relationship with you. We are committed to implementing and maintaining the highest standards of security to protect your property data, guest information, and business operations.

Our security approach is built on industry best practices, continuous monitoring, and proactive threat management to ensure your data remains safe and secure.

Data Security

Encryption in Transit

• SSL/TLS encryption for data transmission
• API communications are secured with industry-standard SSL certificates
• Real-time messaging uses encrypted WebSocket connections
• Third-party integrations (like Smoobu) use encrypted channels

Encryption at Rest

• All stored data is encrypted using AES-256 encryption
• Encrypted data storage and secure databases
• File uploads and documents are encrypted before storage
• Encryption keys are managed using secure key management systems

Infrastructure Security

Cloud Infrastructure

• Hosted on enterprise-grade cloud infrastructure with ISO 27001 certification
• Multi-region deployment for redundancy and disaster recovery
• Automated security patching and system updates
• Network segmentation and firewall protection
• DDoS protection and traffic filtering

Server Security

• Hardened server configurations following security best practices
• Regular security assessments and vulnerability scanning
• Intrusion detection and prevention systems
• 24/7 monitoring and alerting for security events

Application Security

Secure Development

• Secure coding practices and regular code reviews
• Automated security testing in our CI/CD pipeline
• Third-party security audits and penetration testing
• Dependency scanning for known vulnerabilities

Runtime Protection

• Web Application Firewall (WAF) protection
• SQL injection and XSS attack prevention
• Rate limiting and abuse protection
• Session management and timeout controls

Access Controls and Authentication

User Authentication

• Strong password requirements and secure password storage
• Two-factor authentication (2FA) support
• Session token management and automatic logout
• Account lockout protection against brute force attacks

Internal Access

• Principle of least privilege for all system access
• Multi-factor authentication for all administrative access
• Regular access reviews and privilege audits
• Comprehensive audit logging of all system activities

Data Protection and Privacy

Data Isolation

• Logical data separation between customer accounts
• Database-level access controls and permissions
• Encrypted data storage with customer-specific keys
• Secure data processing and analytics

Data Backup and Recovery

• Automated daily backups with encryption
• Multiple backup locations for redundancy
• Regular backup restoration testing
• Point-in-time recovery capabilities

Compliance and Certifications

Data Protection Regulations

• GDPR (General Data Protection Regulation) compliance
• CCPA (California Consumer Privacy Act) compliance
• Data processing agreements (DPAs) available
• Right to erasure and data portability support

Security Standards

• SOC 2 Type II compliance (in progress)
• ISO 27001 framework implementation
• Regular third-party security assessments
• Continuous compliance monitoring

Incident Response and Monitoring

24/7 Monitoring

• Continuous security monitoring and threat detection
• Real-time alerting for security events
• Automated response to common security threats
• Performance and availability monitoring

Incident Response

• Documented incident response procedures
• Rapid containment and mitigation protocols
• Customer notification procedures for security incidents
• Post-incident analysis and improvement processes

Employee Security and Training

• Comprehensive security training for all employees
• Background checks for personnel with system access
• Regular security awareness updates and testing
• Confidentiality agreements and security policies
• Secure remote work practices and device management

Third-Party Security

We carefully vet all third-party services and vendors to ensure they meet our security standards:

• Due diligence assessments for all vendors
• Contractual security requirements and data protection clauses
• Regular security reviews of third-party services
• Encrypted data transmission to all external services
• Minimal data sharing with clear business justification

AI and Machine Learning Security

Our AI systems are designed with security and privacy in mind:

• Data anonymization and pseudonymization for AI training
• Secure model training environments
• Regular auditing of AI decision-making processes
• Protection against model poisoning and adversarial attacks
• Transparent AI usage and human oversight requirements

Staying Secure

Best Practices for Users

• Use strong, unique passwords for your PropertyPilot account
• Enable two-factor authentication when available
• Keep your browser and devices updated
• Log out of shared or public devices
• Report suspicious activity immediately

Security Updates

We regularly update our security measures and will communicate any important security-related changes through your account dashboard or email notifications.

Reporting Security Issues

If you discover a security vulnerability or have security concerns, please contact us immediately:

Please do not publicly disclose security issues until we have had an opportunity to investigate and address them.

Contact Us

For questions about our security practices or to request additional information: