Delete your account

In the app or on the website

Only the owner of the account, the user with the owner role, can delete the account. A team member sees a notice and asks the owner or emails support.

1. Sign in to the PropertyPilot app or to propertypilot.ai.
2. Open the menu with the button at the top right and choose Account Settings.
3. At the bottom of the page, under Delete account, tap Delete.
4. Confirm the two questions that follow.

The account is deleted right away and the user is signed out.

By email

An email to support@seventechnologies.nl with:

• the request to delete the PropertyPilot account
• the email address used to sign in to PropertyPilot
• the name of the account or the company

Preferably send the email from the address of the account. If it comes from another address, support first asks for confirmation from that address. A request from the owner applies to the whole account.

Subscription

A running subscription is stopped first when the account is deleted, so no further payment follows. If that fails, the account stays and the notice asks to email support.

What is deleted

• the account and all users that belong to it
• the properties, with the knowledge about them
• guest messages, suggested and sent replies, and translations
• the connection with Smoobu
• the subscription, invoices and payment records in PropertyPilot
• the devices the app has registered

What remains

• Entries in the security log, such as sign-ins and changes, are detached from the account. After one year they move to a restricted archive, security entries after three years.
• The database is copied every night. The last 14 copies are kept, so after 14 days the account is in none of the copies.
• Replies already sent to guests are also stored in Smoobu. They remain there.
• Data that must be kept by law, as described in the privacy policy.

Timing

Deleting in the app or on the website happens right away. A request by email is carried out within 30 days. That is also the period in the privacy policy.