Guest messaging for vacation rentals

Never miss a guest message

PropertyPilot drafts replies to your guests from your own property details, in their language, around the clock. You approve, or let it send automatically when it is confident. Guests never wait.

Works with Smoobu
You approve every reply
Dutch and English
Reply ready for approval
Seaside Apartment
Drafted
Hi, what time can we check in on Friday, and is there parking?
Hello! Check-in is from 15:00. Your door code arrives an hour before arrival. There is one free parking spot in front of the apartment, reserved for you.

Guests message at every hour

A missed or slow reply costs bookings and quietly lowers your reviews. Answering every question yourself, day and night, does not scale once you run more than one property.

How it works

How PropertyPilot works

01

Connect your property

Sync your rentals and guest conversations from Smoobu in a few minutes.

02

PropertyPilot drafts the reply

Every answer is written from your house manual, check-in details and local tips, in the guest language.

03

You stay in control

Approve replies with one tap from a secure link, or let confident answers send on their own.

Capabilities

What it answers for you

The everyday questions that fill your inbox, answered accurately and on-brand.

Check-in and key handover
Parking and directions
Wi-Fi and house questions
Local recommendations
Check-out and late departure
Booking and availability
Built for independent owners

Independent owners already trust PropertyPilot to handle their guest messages, day and night.

It is built for hosts who run a handful of properties themselves, not for call centres. You keep your voice, your rules and the final say.

Ready to let no message go unanswered?

Start with your own properties and review every draft before anything is sent.